Your Satisfaction is Our Priority
At Ndarow Herb Alt, we value your trust in our herbal and wellness products. Customer satisfaction is extremely important to us, and we strive to ensure that every purchase meets your expectations. However, if you are not fully satisfied with your order, we offer a fair and simple refund process.
Eligibility for Refund
You may request a refund within 7 days of receiving your product. To qualify for a refund:
The product must be unused and unopened
It must be returned in its original packaging
You must provide the order number and reason for the return
Non-Refundable Items
Used or opened products
Digital downloads
Customized or made-to-order items
Items requested for return after 7 days of delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with photo evidence. In such cases, we will offer either a full refund or a free replacement.
Refund Process
Once the returned item is received and inspected, your refund will be processed within 5–7 business days to your original method of payment. Please note that your bank or payment provider may take additional time to reflect the amount in your account.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error. Shipping charges are non-refundable.
Contact Us
If you have any questions or need support with your refund, please contact us at [Your Email or Contact Page].
Thank you for choosing Ndarow Herb Alt – Nature’s Healing, Delivered Naturally.